01 · Shipping
Shipping & Delivery
Every hoodie is made to order in small batches, so orders are fulfilled on a small-batch pre-order basis. Pieces are produced and then shipped from our overseas manufacturing partner through a third-party fulfilment service.
Timeline
- Orders are grouped into batches of 50. Production begins once the current batch is reserved.
- Your hoodie ships within ~6–8 weeks of the batch closing.
- Each batch stays open for about 4–6 weeks. It closes when all 50 are reserved, or on the stated closing date, whichever comes first. If it doesn’t fill by then, you’re fully refunded.
Where we ship
- We ship worldwide. All prices are in USD.
- Any import duties or taxes charged by your destination country are the customer's responsibility.
Lost or stolen parcels
Once your order has shipped, it’s in the carrier’s hands. Second Uniform isn’t responsible for parcels lost or stolen in transit after dispatch. If your tracking shows a problem, please contact the carrier directly with your tracking number to raise a claim.
Order changes & cancellation
Because production doesn’t begin until your batch is full, you can cancel and get a full refund any time before your batch closes. Once your batch closes and production starts, orders can no longer be cancelled — but faulty, damaged, or incorrect items are always covered.
02 · Returns
Returns
Because each hoodie is made to order as part of a limited run, all sales are final — except where an item arrives faulty, damaged, or incorrect, which we always put right.
Faulty, damaged, or incorrect items
If your item arrives defective or damaged, or we sent the wrong product, let us know within 14 days of receiving your order. We cover the return shipping and will replace it or refund you in full.
Membership
Community membership is a digital product and is non-refundable. See Terms for full membership conditions.
03 · Privacy
Privacy
We only collect what we need to fulfil your order and stay in touch, and we never sell your data.
What we collect
Your name, contact details, shipping address, and order information — provided by you at checkout or sign-up.
Payments
Payments are processed securely by our payment provider. Second Uniform does not see or store your full card details.
Marketing
We use email only for marketing (no SMS), and you can unsubscribe at any time using the link in any email.
Who we share data with
Only the partners needed to complete your order — our fulfilment provider and payment processor. We do not sell your information to anyone.
Your requests
To access, correct, or delete your data, email us using the Contact details. This policy is governed by the laws of Singapore.
04 · Terms
Terms of Sale
By ordering from Second Uniform you agree to these terms. Second Uniform operates as a sole proprietorship under that trading name.
Eligibility
You must be 18 or older to purchase or to join the community.
Pre-orders & pricing
- Hoodies are sold on a pre-order basis, on the timeline set out under Shipping.
- Prices are shown in USD. Any taxes or duties that apply in your destination country are your responsibility unless stated at checkout.
Community membership
- Membership is offered in tiers — see the current options at checkout.
- Membership does not auto-renew. Our team reaches out 15–20 days before your membership expires so you can choose to continue.
- Membership fees are non-refundable.
- The community runs on respect and trust. Harassment, leaking or sharing community content, or poaching members results in immediate removal. In that case you receive a pro-rata refund of any unused whole months.
- Content shared inside the community is confidential and for members only.
Governing law
These terms are governed by the laws of Singapore, and any disputes fall under Singapore jurisdiction. We may update these policies from time to time; the current version always lives here.